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webfaCeMEdiawebfaCeMEdiawebfaCeMEdia Guide

Starting a task

This page helps you start a task in webfaCe Desk, either from a ready-made job card or by typing a request in your words.

Use a job card

Section titled “Use a job card”

The opening screen asks what Desk should take on and shows job cards, such as:

  • Answer a new enquiry
  • Price a job
  • Put something in my calendar
  • Chase someone who’s gone quiet
  • What happened this week?

The Desk opening screen asking “What should Desk take on?”, with job cards below the question and a message box underneath

  1. Choose the job card that fits.
  2. Add any details Desk asks for.
  3. Desk starts the work.

Ask in your words

Section titled “Ask in your words”

If no card fits, type what you need in the message box and send it.

Follow the work

Section titled “Follow the work”

Desk reports back in the conversation. It tells you what is ready for review and what it still needs from you.

A Desk conversation where Desk lists what is ready for review and what it still needs before anything goes out

Start a New Session for each new piece of work.