Your team and sign-in
This page helps you understand your account, who on your team can do what, and how to add or remove people.
One account everywhere
Section titled “One account everywhere”You use the same sign-in for Insights, the mobile app, webfaCe Inbox, the Claude connector and the planner at app.webfacemedia.com. The sign-in page is clerk.webfacemedia.com.
Your company is set up as one organization. Everyone you invite joins that organization, and their access follows from it.
There is no charge per staff member. You can invite as many people as you need.
Admin and Member
Section titled “Admin and Member”Each person has one of two roles.
| Admin | Member | |
|---|---|---|
| Who it is for | Owners and managers | Staff |
| See the company’s analytics | Yes | Yes |
| Use Print & QR and Card Studio (design, download, logo check, QR codes) | Yes | Yes |
| Email a proof or send to the printer | Yes | No |
| See ads waiting for approval | Yes | Yes, read-only |
| Approve or decline ad spend | Yes | No |
| Invite people and change roles | Yes | No |
| Choose who gets weekly reports | Yes | No |
| Use the mobile app | Yes | Yes |
Invite a staff member
Section titled “Invite a staff member”You need to be an Admin.
- Sign in to Insights at insights.webfacemedia.com.
- Open Team.
- Under Members and invitations, open Members and invite the person by email.
- Choose their role: Admin or Member.
They get an email invitation. Once they accept, they can sign in everywhere with that account.
See Team page for the full screen.
After you accept an invitation
Section titled “After you accept an invitation”When you accept an invitation, you land on Insights, on Your sites. Your company’s websites are listed there. If the list is empty, see Your website dashboard.
Next:
- Get the webfaCeMEdia app on your phone and sign in with the same account. See Getting the app & signing in.
- If your plan includes an Agent, open it at
agent.<yourdomain>and sign in with the same account. See Overview & tabs.
Two products need a separate sign-in:
- webfaCe Desk is for your company’s Admins for now. Sign in with Google, using the same email address as your webfaCeMEdia account. See Your team.
- Your website editor needs a separate invitation. Email support@webfacemedia.com to be added. See Getting access. With webfaCe Desk you can skip it: ask your Desk to make the change. See Your Getting started page.
To see what your company has, see What your plan includes.
Signing out and switching account
Section titled “Signing out and switching account”In the guide and in Insights: choose your round account picture at the top right of the page. In the guide on a phone, open the menu to find it. Then choose Sign out.
In the mobile app: open SETTINGS. Under Session, choose Sign out, then confirm.
To switch to another account, sign out, then sign in again with the other account.
If you belong to more than one company, you do not need to sign out to switch between them. In the mobile app, open SETTINGS and choose the company under Switch organization. For the Claude connector, see Several companies.
Remove someone
Section titled “Remove someone”You need to be an Admin.
- Open Team in Insights.
- Under Members and invitations, open Members.
- Remove the person from the organization.
Removing someone from the organization removes their access everywhere. Their Agent dashboard account is switched off automatically, and they are taken off the weekly report list.
The site’s owner email always gets the Monday email. If the person you remove uses that address, contact support@webfacemedia.com to change the owner email.
Who gets weekly reports
Section titled “Who gets weekly reports”Admins choose this on the Team page. Each person shows On or Off under Weekly reports, with a Turn on or Turn off button beside it. Anyone with reports on gets the weekly email every Monday, as well as the site’s owner email.